When you experience problems playing videos in Internet Explorer, these
problems may be caused by a number of different issues. Most video playback
uses Adobe Flash, Microsoft Silverlight, or Java, and these platforms require
Internet Explorer add-ons in order to play. By making sure that you have the
latest updates installed for Windows, Internet Explorer, and any Internet
To troubleshoot video playback problems in Internet Explorer, follow these
steps. Test the playback behavior after each step until the issue is
1. Update Internet Explorer
Use the latest
version of Internet Explorer
for your operating system, and then apply any applicable updates that are
offered by Windows Update.
2. Test the video in Compatibility View
Some websites may have been designed for earlier versions of Internet
Explorer. Switch to Compatibility
, and then see whether the video plays.
3. Make sure that add-ons are installed and enabled
Make sure that the necessary add-ons are enabled in Internet Explorer. To do
this, follow these steps:
- On the Tools
menu in Internet Explorer, click Internet Options.
- Click the Programs
tab, and then click Manage add-ons.
- In the Currently
loaded add-ons list, click Run without
- Look for the following add-ons in
the list that's displayed. If any of these add-ons are listed, make sure
the Status for each is listed as Enabled.
- Shockwave Active X Control
- Shockwave Flash Object
- Java Plug-in (may be multiple add-ons)
- QuickTime Plug-in (may be multiple add-ons)
- Windows Media Player
4. Update to the latest add-ons
Update your Internet Explorer add-ons to the latest version of Flash,
Silverlight, and Java. You might have to uninstall and then reinstall the
add-ons to make sure that the latest version is running correctly.
Microsoft provides third-party contact information to help you find
technical support. This contact information may change without notice.
Microsoft does not guarantee the accuracy of this third-party contact
5. Turn off ActiveX filtering and Tracking Protection
If you are using ActiveX Filtering or Tracking Protection, some games or
videos might be disabled.
er add-ons, you can resolve most video playback problems.
Test an online video by using Internet Explorer Software
Hardware acceleration in Internet Explorer 9 and later versions lets Internet
Explorer move all graphics and text rendering from the CPU to the graphics
processing unit (GPU). Sometimes it’s necessary to enable or disable
hardware acceleration to check for hardware or software compatibility issues
when you're viewing certain websites. To disable hardware acceleration and to
use software rendering instead of hardware rendering to view the site, click
the following link to view the article on the Microsoft website:
How to enable or disable software rendering in Internet Explorer 9
Get the newest device drivers
Because game performance can be affected by device drivers, make sure that you
have the latest drivers for all your hardware. For more information about
keeping your drivers up to date, see the recommended
links for updating drivers
You might also log on to the computer manufacturer's website and
update the latest device driver updates for your computer, especially the
graphics and chipset drivers.
Using other media applications to play videos
If you're using other media playing applications with Internet Explorer to
play online videos, you may have to go to that manufacturer’s website and
make sure that you have the latest version of that application and any
necessary add-ons that are required for Internet Explorer 9.
If these steps don't resolve your issue, go to our Microsoft
. There, you can search for answers or ask other users specific questions.
If you followed the steps in this article and searched for answers on the
Answers forums, but your issue is still not resolved, you can contact
to learn about available support options.
To access automatic solutions for fixing Internet Explorer video problems, go
to the following Microsoft websites:
The third-party products that this article discusses are manufactured by
companies that are independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, about the performance or reliability of these products.
Find more tips, tricks and learning opportunities at the Small Business site: http://smallbusiness.support.microsoft.com
Article ID: 2532294 - Last Review: August 12, 2013 - Revision: 14.0
- Windows Internet Explorer 9
- Windows Internet Explorer 8
- Windows Internet Explorer 7