You can download the safe uninstall utility from here You will need to provide an email (sorry) as the uninstall utility exe file will arrive there, you won't have to wait for a representative to send you anything and a ticket won't be opened.
The safe uninstall utility should remove the software for good with no waiting in the process. 

Regarding the bypass demonstrated in 2011's 44CON- we changed many things in Rapport since then. Here is one report about it and another

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