1. Q:
2. I was contacted by Rogers or Cogeco, how do I fix my router?

This page was found on D-Link's Technical support page found here:

http://support.dlink.ca/FAQView.aspx?f=sY5vcvfAuAV6bXgi%2F8WoVw%3D%3D 

1. A:

Attention Customers: If you were contacted by Rogers or Cogeco, regarding a Virus, disabling UPnP, SSDP Vulnerability, Denial Of Service Attack (DOS) or that you need to upgrade your firmware or close ports, please follow the below steps:

To test if your router is affected please click this link: GRC UPnP Exposure Test

- Click Proceed 

- Click the GRC's Instant UPnP Exposure Test button

- If you pass the test, no action is required. Please contact your ISP advising them you are not affected. 

- If you fail the test and are exposed, please follow the below steps for your router model.

Please select your router model:

How do I find my routers model number?  

How do I find my routers hardware revision?  

- DIR-601 Rev A  (Wireless N150 Router)

- DIR-601 Rev B (Wireless N150 Router)

- DIR-615 Rev A, B, C, E (Wireless N300 Router)

- DIR-615 Rev I (Wireless N300 Router)

- DIR-632 (Wireless N 8-Port Router)

- DIR-636L (N300 Wireless Gigabit Router)

- DIR-655 (Xtreme N Wireless Router)

- DIR-825 Rev A and B (Xtreme N Dual Band Gigabit Router)

- DIR-825 Rev C (Xtreme N Dual Band Gigabit Router)

- DIR-826L (N600 Dual Band Gigabit Router) 

- DIR-827 (HD Media Router 2000)

- DIR-835 (Wireless N750 Dual-Band Router)

- DIR-855L (Wireless N900 Dual Band Gigabit Router)

- DIR-857 (HD Media Router 3000)

- My router is not listed

DIR-601 Rev A Only

 Solution- Disable UPnP- How do I disable UPnP on my router? - See video version- Click Here

DIR-601 Rev B Only

    Solution-  Upgrade Firmware- How do I upgrade my firmware? - See video version- Click Here

        - DOWNLOAD THE LATEST FIRMWARE HERE

DIR-615 Rev A, B, C and E

    Solution- Disable UPnP- How do I disable UPnP on my router?  - See video version- Click Here

DIR-615 Rev I1 Only

    Solution-  Upgrade Firmware- How do I upgrade my firmware? - See video version- Click Here

        - DOWNLOAD THE LATEST FIRMWARE HERE

DIR-632

    Solution- Disable UPnP- How do I disable UPnP on my router?  - See video version- Click Here

DIR-636L

    Solution-  Upgrade Firmware- How do I upgrade my firmware? - See video version- Click Here

        - DOWNLOAD THE LATEST FIRMWARE HERE

DIR-655

    Solution-  Upgrade Firmware- How do I upgrade my firmware? - See video version- Click Here

    - DOWNLOAD THE LATEST FIRMWARE HERE - REV A

    - DOWNLOAD THE LATEST FIRMWARE HERE - REV B

DIR-825 Rev A and B

    Solution- Disable UPnP- How do I disable UPnP on my router?  - See video version- Click Here

DIR-825 Rev C

    Solution-  Upgrade Firmware- How do I upgrade my firmware? - See video version- Click Here

        - DOWNLOAD THE LATEST FIRMWARE HERE

DIR-826L 

    Solution-  Upgrade Firmware- How do I upgrade my firmware? - See video version- Click Here

        - DOWNLOAD THE LATEST FIRMWARE HERE

DIR-827

    Solution-  Upgrade Firmware- How do I upgrade my firmware? - See video version- Click Here

        - DOWNLOAD THE LATEST FIRMWARE HERE

DIR-835

    Solution-  Upgrade Firmware- How do I upgrade my firmware? - See video version- Click Here

        - DOWNLOAD THE LATEST FIRMWARE HERE

DIR-855L

    Solution-  Upgrade Firmware- How do I upgrade my firmware? - See video version- Click Here

        - DOWNLOAD THE LATEST FIRMWARE HERE

DIR-857

    Solution-  Upgrade Firmware- How do I upgrade my firmware? - See video version- Click Here

        - DOWNLOAD THE LATEST FIRMWARE HERE

All Other Routers

If your router is not listed above and you were contacted by your Internet Service Provider for this issue:

    Solution- Disable UPnP- How do I disable UPnP on my router? - See video version- Click Here

back to 878help